Due to the nature of the jewelry and luxury watch industry, our return policy is conservative and strict yet friendly. We do not normally accept returns unless there was an honest mistake in the item description. Returns are required within 3 days of purchase. There is a restocking fee of 20% on most items due to the nature of the high-value items. EBay does require us to offer a very liberal return policy which contradicts our ability to protect ourselves from fraud, so we must be extra careful with each transaction. Unfortunately, dishonest people sometimes switch out original items or parts for fake items and return a cheap fake replacement. Please understand we take every inquiry seriously and will consider the unique circumstances of each transaction. Also, some items cannot be returned at all as they are custom made specifically for a special order.